Privacy Policy

1. Introduction

Welcome to Azaad Travel India. We respect your privacy and are committed to protecting the personal data of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cab booking services.

2. Information We Collect

To provide our premier cab booking services, we collect several types of information, including:

• Personal Identification Info: Name, phone number, email address, and billing details.
• Journey Information: Pickup and drop location details, date/time of travel, and special booking requests.
• Location Data: Real-time location of the user (if permitted via mobile browser) to facilitate accurate pickup routing and chauffeur coordination.
• Technical Data: IP address, device type, browser settings, and interaction cookies.

3. How We Use Your Information

We use the information we collect to:

• Process, confirm, and manage your outstation, intercity, or hourly cab bookings.
• Share booking and route details with your assigned verified chauffeur.
• Provide 24/7 customer support and send travel alerts or booking updates.
• Improve our AI Trip Planner, system performance, and general website user experience.
• Comply with local legal obligations and regulatory standards in India.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We share your information only with our verified chauffeurs and partner network as required to complete your booking. In addition, we may disclose your data to comply with government or legal requests in accordance with Indian laws.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website uses cookies, Facebook Pixels, and Google Analytics to track user interactions and optimize conversion paths. You can choose to disable cookies in your browser settings, though some features of the website may not function properly as a result.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our concierge team at:

8. Account and Data Deletion

We respect user autonomy and provide a clear process to request the deletion of your account and associated personal data:

• How to request deletion: You can submit a deletion request by emailing our support team at support@azaadtravelindia.com. Please specify your registered name and phone number.
• Data deleted: Upon request verification, we will permanently delete your profile details, including your name, email address, phone number, and account credentials from our active databases within 30 days.
• Data retained: Transaction history, past booking details, and tax invoices are retained in accordance with Indian statutory requirements for accounting and tax compliance, and will not be used for any other purposes.