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Azaad Travel India Azaad Travel
India
+91 95067 75711
Official Knowledge Base & Driver Guide

Azad Partner Knowledge Base

Comprehensive master documentation covering onboarding, document verification, membership plans, fixed one-way tariffs, wallet management, Azaad Pay safety, and core app features.

App: Azad Partner App Commission: 0% Support Helpline: +91 96213 51560
1

Company Overview & Platform Model

0% App Commission Model: Azad Travel India charges zero percent (0%) platform commission on trip fares. The driver partner keeps 100% of the trip money.
  • Vendor Bookings: Independent travel vendors who post bookings on the marketplace may charge their standard vendor commission. However, the Azad Travel application itself does not take any cut from the driver's earnings.
  • Partnership Model: Azad Travel does not provide salaried jobs or company-owned cars. Drivers with their own eligible vehicles join as independent business partners.
  • Registered Office: Byculla, Mumbai, Maharashtra. Operations and bookings run digitally nationwide.
  • Official Helpline: +91 96213 51560 (Calls & WhatsApp).
2

Driver Onboarding & Verification

App Download & Sign Up

Download the official Azad Partner app from Google Play Store. Log in using your 10-digit mobile number and verify via SMS OTP.

Single Active Device Policy

Each account permits only one active phone at a time to prevent account sharing and GPS conflicts. Logging in on a new phone logs out the old one.

Mandatory Document Checklist

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Aadhaar Card (Dual-Side Mandatory) Both Front and Back photos must be uploaded to verify legal name, date of birth, and complete address.
✓
Driving License (DL) Original photo of active license along with the alphanumeric DL number.
✓
Vehicle RC or Temporary Receipt Photo of Vehicle Registration Certificate. For brand-new vehicles without permanent RC, a Temporary Number (TR) plate along with the Purchase / Delivery Receipt is fully accepted.
✓
Vehicle Photos & Number Plates 3 vehicle photos: Front view with number plate, Side view, and Clean interior cabin. Both Yellow (Commercial) and White (Private) number plates can be approved based on document verification.

⚡ Verification Timeline: Documents submit hote hi hamara smart scanner kuch hi minute me photo check kar leta hai aur admin desk verify kar deta hai. Profile status "Verified" hote hi saari rides unlock ho jati hain.

3

Membership Plans & Value Overview

💡 Sabhi Gaadiyon Ke Liye Ek Jaisa Plan & Barabar Suvidhayein: Hamara koi bhi plan gaadi specific (Sedan/Ertiga/Hatchback) nahi hai. Sabhi plans me drivers ko 100% full platform access aur 0% company commission milta hai. Plans me sirf VALIDITY DURATION (Samay seema) ka fark hota hai, koi alag ya chhota-bada feature nahi hai.

Apni driving frequency aur area ke mutabik duration chunein:

Secluded Area Special
₹250
3 Months (90 Days)

Remote, gaon ya kam booking wale secluded areas ke drivers ke liye budget-friendly 3 mahine ka plan. Kisi bhi gaadi ke liye le sakte hain.

Monthly Plan
₹500
1 Month (30 Days)

Regular city aur outstation drivers ke liye standard monthly plan. Har tarah ki rides milti hain.

Quarterly Saver
₹1,200
3 Months (90 Days)

Regular drivers ke liye seedha ₹300 ki bachat (Monthly ₹400 effective). Har mahine recharge ka jhanjhat khatam.

Yearly Max Value
₹3,000
1 Year (365 Days)

Full-time professional drivers ke liye maximum savings (sirf ₹250/mahina effective). Saal bhar unlimited 0% bookings.

💰 "Paisa Vasool" Value Pitch & Objection Handling:

  • Ek Hi Trip Me Paisa Vasool: Doosri cab companies outstation ride par 20% se 25% commission kaat leti hain (jaise ₹3,000 ki ride par ₹600 se ₹750 company le jati hai). Azad Travel me 0% commission hai, pura fare driver ka hota hai. Sirf ek ride me ₹500 ka monthly plan vasool ho jata hai!
  • Direct Cash / UPI Payment: Customer seedha aapko drop-off par pura paisa cash ya direct UPI se deta hai. Company koi paisa hold nahi karti.
  • Secluded Area ke Drivers: Agar aapke area me daily rides kam hain, toh ₹250 me 3 mahine wala plan lijiye—sirf ₹83 mahina kharch hota hai aur jab bhi koi ride aayegi aap turant le sakte hain.
  • Closing / Confirmation Step: Driver ko turant bolo: "Sir, main aapke isi number par WhatsApp par direct payment QR aur official app download link bhej rahi hoon. Aap wahan se 2 minute me scan karke apni ID activate kar lijiye."

Membership Kaha Se Aur Kaise Kharedein (Aasan Step-by-Step Tarika)

Agar driver poochhe ki membership recharge kaise karna hai, toh unhe ye do aasan tarike batayein:

Tarika 1: Home Screen / Live Leads Par Peele (Yellow) Alert Banner Se (Sabse Aasan)
  1. Azad Partner App kholein. Samne Live Leads (Home) screen dikhegi.
  2. Upar header ke theek neeche ek peele (yellow) rang ka alert banner dikhega jisme likha hota hai: "Membership Inactive - Recharge Now".
  3. Us peele banner par "Recharge Now" button dabayein.
  4. Apna pasandida plan chunein (jaise ₹500 Monthly ya ₹250 Secluded Area).
  5. Screen par Kotak Mahindra Bank ka official UPI QR Code (Payee: AZAAD TRAVEL INDIA) khul jayega.
  6. Google Pay, PhonePe, Paytm ya kisi bhi UPI app se QR code scan karke payment karein.
  7. Payment ka screenshot hamare official WhatsApp helpline number 96213 51560 par bhejein. 10 se 15 minute ke andar aapki membership activate ho jayegi.
Tarika 2: Side Menu (Menu Bar) Ya Profile Se
  1. App ke top-left corner par bani teen lines (☰ Menu) par click karein ya Profile me jayein.
  2. Wahan "Membership Plans" ya "Recharge" option par tap karein.
  3. Apna plan select karein aur screen par dikh rahe official Kotak Bank UPI QR code ko scan karke pay karein.
  4. Screenshot WhatsApp helpline 96213 51560 par bhejte hi membership on ho jayegi.
4

Sales Pitch, Objection Handling & Real Scenarios

Proven value propositions and direct responses for telecallers and Voice AI to confirm membership sales.

💡 The Winning Formula: Why Azad Partner Beats Ola/Uber

Doosri platforms "Free Registration" ka jhooth bolti hain, lekin har outstation trip par 20% se 25% commission kaat leti hain. Agar aap mahine me sirf 4 outstation rides (₹3,000 each) karte hain, toh doosri company aapse ₹2,400 se ₹3,000 commission chheen leti hai! Azad Travel me sirf ₹500 ka monthly plan lekar aap saare ₹3,000 bacha lete hain—ek hi ride me pura recharge vasool, aur baaki mahina 100% pure profit!

🎙️ 6 Real-Life Calling Scenarios & Winning Scripts

Scenario 1: Price Concern "Plan mehnga lag raha hai / Paise kyu doon?"

Driver's Thought: Abhi joining ke liye ₹500 ya ₹1,200 kyu kharch karoon?

Winning Agent Response:
"Sir, aapka concern samajh sakti hoon. Lekin sochiye, doosri cab apps har outstation ride par ₹600 se ₹800 commission kaat leti hain. Azad Travel me company 1 rupya bhi commission nahi leti, 100% fare aapka hota hai. Aapka ₹500 ka monthly plan sirf EK trip me vasool ho jata hai! Ek bar try karke dekhiye, pehli hi booking me recharge nikal aayega."
Scenario 2: Secluded / Remote Area "Mere gaon/kasbe me rozana ride nahi aati"

Driver's Thought: Main metro city me nahi hoon, mahine ka ₹500 dena bhari padega.

Winning Agent Response:
"Bilkul sahi baat hai sir! Isi ke liye company ne remote aur secluded area ke drivers ke liye special ₹250 me 3 Mahine (90 Din) ka plan banaya hai! Isme aapko mahine ka sirf ₹83 padta hai. Kisi bhi gaadi (Hatchback/Sedan/Ertiga) ke liye aap yeh plan le sakte hain, aur 3 mahine tak aapka account active rahega bina kisi daily/monthly kharche ke."
Scenario 3: Trust & Proof "Company par bharosa kaise karein? Fake booking toh nahi hogi?"

Driver's Thought: Advance online dene par mere sath fraud toh nahi hoga?

Winning Agent Response:
"Sir, aapka doubt 100% natural hai. Azad Travel par daily verified customer bookings aati hain. Aur sabse badi security yeh hai ki passenger trip complete hote hi pura payment direct aapke hath me cash ya aapke personal QR par UPI karta hai! Company aapse koi commission nahi leti, na koi extra paisa hold karti hai. Isme aapka koi risk nahi hai."
Scenario 4: Car-Type Confusion "Meri Hatchback / Sedan / Ertiga ke liye kaunsa plan best hai?"

Driver's Thought: Gaadi ke hisaab se alag-alag plans hain kya?

Winning Agent Response:
"Sir, hamare sabhi plans har gaadi ke liye open hain! Chahe Sedan ho, Ertiga ho ya Hatchback—sabko 100% direct bookings milti hain bina kisi commission ke. Plans me sirf time (duration) ka fark hai: Agar daily chalate hain toh Monthly (₹500) ya 3 Mahine ka Quarterly (₹1,200) lijiye. Agar secluded area me hain ya kam chalate hain, toh ₹250 me 3 Mahine wala plan lijiye."
Scenario 5: Payout Cycle "Customer se paisa kaise milega? Weekly payout ka wait karna padega?"

Driver's Thought: Kya mujhe company ke bank transfer ka intezar karna padega?

Winning Agent Response:
"Bilkul nahi sir! Weekly payout ka koi intezar nahi karna hota. Trip khatam hote hi customer bacha hua pura paisa direct aapko cash deta hai ya aapke phone par UPI karta hai. Pura paisa turant aapke jeb me aata hai!"
Scenario 6: Closing The Sale "Haan main join karna chahta hoon, aage kya karna hoga?"

Action: Deal lock karke turant WhatsApp payment route karna.

Winning Agent Response:
"Bahut badhiya sir! Main aapke isi number par WhatsApp par official payment QR code aur Azad Partner app ka direct download link bhej rahi hoon. Aap wahan se scan karke payment slip bhej dijiye, hamari desk 5 se 10 minute me aapka account activate kar degi!"

❓ Common Sales FAQs For Drivers

Q: Agar doosri apps free me register karti hain, toh Azad Travel membership kyu leta hai?

Doosri apps registration free bolti hain lekin aapki har ride par 20% se 25% (₹500–₹1,000 per trip) commission kaat leti hain. Mahine me aap unhe ₹10,000 se ₹15,000 commission de dete hain! Azad Travel sirf ₹500 mahine me aapko 100% free commission par saari rides deta hai.

Q: Kya koi hidden charges ya booking charges alag se cut hote hain?

Bilkul nahi! Zero hidden charges. Trip ka 100% fare driver ka hota hai.

Q: Agar mere documents pending hain toh kya main membership recharge kar sakta hoon?

Haan, aap recharge kar sakte hain. Documents upload karte hi hamara automated system 10-15 minute me verify kar deta hai aur ID activate ho jati hai.

Q: Agar mujhe trial ke liye check karna ho toh sabse sasta plan kaunsa hai?

Aap ₹250 (3 Months) wala secluded area plan le sakte hain. Sirf ₹83/month ke kharche par aap bina kisi risk ke platform try kar sakte hain.

5

Fixed One-Way & WagonR Rate Rules

🚖 WagonR Rate Instructions

If a driver asks for the WagonR rate, explain that the rate will be provided according to the vehicle category available in the app and the company's fixed rate list. Do not calculate kilometers or derive custom rates manually.

“The WagonR rate will be provided according to the company’s fixed rate list and the vehicle category available in the app. Please tell me the route you want the rate for, and I will provide the fixed rate.”

📍 One-Way Fixed Rate Rules

The one-way rate is a fixed rate for one side of the journey. Never calculate it based on kilometers. Do not ask for travel date, pickup time, or passenger count when stating standard rates.

Route Sedan Ertiga Innova Crysta
Mumbai to Pune ₹2,800 ₹2,800 ₹4,500
Mumbai to Nashik ₹3,100 ₹3,300 ₹5,000
Delhi to Jaipur ₹3,800 ₹4,300 On Marketplace
Delhi to Rishikesh ₹3,800 ₹4,200 On Marketplace

* Note: For fixed one-way routes, Toll, Parking, and Night Charges are company-inclusive unless specifically stated otherwise.

Round-Trip Rate Guidance (Per KM)

Round-trip journeys are billed on confirmed total kilometers for both sides. Tolls, state permits, and parking are separate.

  • Maharashtra: Sedan ₹12/km | Ertiga ₹14/km | Innova Crysta ₹19/km
  • Delhi, UP, Uttarakhand, Rajasthan: Sedan ₹10/km | Ertiga ₹13/km | Innova Crysta ₹18/km
6

Security & Azaad Pay (Advance Paise Ki Suraksha)

⚠️ Fraud Se Bachav Ki Warning: Kisi anjaan WhatsApp group ya unverified phone number par direct advance paisa kabhi na bhejein. Azad Travel ka koi bhi staff ya call aapse kabhi bhi OTP, UPI PIN, ATM Card ya password nahi mangta.

Azaad Pay: Ek Driver Se Doosre Driver Ko Trip Transfer Karne Ki Suraksha

Agar kisi driver ke paas koi aisi booking aati hai jise wo khud nahi kar sakta, toh wo hamari app ke zariye kisi doosre verified driver ko booking de sakta hai. Isme paise ki 100% suraksha ke liye Azaad Pay kaam karta hai:

  • Company Ka Safe Locker (Zero Risk): Booking ka advance paisa kisi vyakti ke personal account me nahi jata. Wo company ke safe locker me 100% surakshit jama rehta hai.
  • Ride Poori Hone Par Hi Payout: Jab doosra driver customer ki ride safely poori kar leta hai aur trip complete hoti hai, tabhi paisa safe locker se nikal kar driver ke wallet me transfer hota hai.
  • Dhoka-Dhadhi Se 100% Hifazat: Na booking dene wale ka advance dubta hai, na gaadi chalane wale driver ki mehnat kharab hoti hai. Dono taraf ke drivers 100% surakshit rehte hain.
  • Gadbadi Hone Par Turant Sahayata: Agar passenger ya trip me koi bhi vivad ho, toh hamari helpline 96213 51560 par phone karein, team turant mamla solve karwati hai.
7

Wallet Structure, Earnings & Payouts

Balance Type 1

Total Wallet Balance

Overall funds available across bidding deposits and earned revenues.

Balance Type 2

Locked Balance

Temporarily frozen when placing a bid on an active trip. Automatically refunded if outbid or ride cancels.

Balance Type 3

Withdrawable Balance

Actual earned ride revenues and online advances. Can be cashed out directly to your bank account / UPI.

Fare Collection (Online Advance vs Direct Cash)

  • Online Advance: Customer ka online advance company ke safe locker me surakshit rehta hai aur ride OTP verify hote hi aapke Withdrawable Wallet me credit ho jata hai.
  • Remaining Balance: Bacha hua poora trip amount drop-off location par seedhe passenger se Cash ya apne personal UPI QR par lein. Azad Travel isme se 1 rupya bhi commission nahi kaat-ti.
8

Core App Features & Step-by-Step Guide

States select karne, lead post karne, khali gadi daalne aur daily app use karne ke clear steps.

1

Operating States Kaise Chunein (3 States Select Karna)

Driver sirf unhi rajyon ki rides dekh sakte hain jahan wo gaadi chalana chahte hain. Iske liye app me 3 states select karne ka option hai:

  1. Azad Partner App kholein aur samne Live Leads (Home) screen par dekhein.
  2. Sabse upar "Select Operating States" (ya State Filter button) par tap karein.
  3. Bharat ke sabhi states ki list khul jayegi. Apni marzi ke koi bhi 3 States (Rajya) chunein (jaise Maharashtra, Uttar Pradesh, Delhi).
  4. Niche "Save / Update States" button par click karein.
  5. Ab aapko sirf unhi 3 rajyon ki live leads aur booking alerts milenge. Aap jab chahein ise wapas badal bhi sakte hain.
2

Sawari / Booking Kaise Post Karein (Need Vehicle / Gaadi Chahiye)

Agar aapke paas koi customer ya party hai jise gaadi chahiye aur aapke paas car available nahi hai, toh aap lead post karke doosre driver ko de sakte hain:

  1. App me screen ke sabse niche wali patti (bottom tab bar) me beech me "Post Lead" (लीड पोस्ट करें) par click karein.
  2. Screen par do cards aayenge. Pehla option chunein: "Need Vehicle / गाड़ी चाहिए".
  3. Ride ki details bharein: Pickup Shehar, Drop Shehar, Travel Date, Pickup Time, Gaadi ka Type (Sedan/Ertiga/Innova), aur Total Kiraya (Fare) jo customer dega.
  4. Niche "Post Lead" button dabayein.
  5. Aapki booking turant hazaron verified drivers tak live ho jayegi aur interested drivers aapse turant judenge.
3

Khali Gadi / Wapsi Ki Trip Kaise Post Karein (Free Vehicle / Return Trip)

Agar aap customer ko kisi shehar drop karke wapas aa rahe hain aur gaadi khali hai, toh khali aane ke bajaye return trip post karein:

  1. Niche tab bar me "Post Lead" button dabayein.
  2. Doosra option chunein: "Free Vehicle / खाली गाड़ी".
  3. Wapsi ki details bharein: Current City (Abhi aap kahan khade hain), Destination City (Kahan wapas jana hai), Departure Time (Kis waqt nikalna hai), aur apni gaadi ka type.
  4. Niche "Post Free Vehicle" button dabayein.
  5. Us route par aane wale customers aur travel vendors ko aapki khali gadi ka alert chala jayega aur aapko wapsi ka bhada mil sakega.

Duty Status Toggle

Home screen par upar Online/Offline switch hai. Duty par hote waqt "Online" karein taaki rides milein, aaram ke waqt "Offline" karein.

Blue Help Button (Audio)

Home page ke right-bottom corner me neela button hai. Ise dabane par simple Hindi me audio chalegi jo app chalana samjha degi.

Community Driver Network

App me driver feed hai jahan poore Bharat ke drivers raste, traffic, toll aur gadi attachment ki baatein aapas me karte hain.

9

App Screens Pehchan & Navigation Map (Driver Kis Page Par Hai?)

Driver se baat karte waqt screen pehchanne ka aasan tareeka aur membership lene ka seedha rasta.

📱 Driver App Ka Seedha Rasta (Page-to-Page Flow):

1. Mobile Login Screen ➔ 2. OTP Screen ➔ 3. Naya Profile / Gaadi Setup ➔ 4. Home Screen (Live Leads) ➔ 5. Gold Membership Page
Screen Ka Naam Driver Screen Dekhkar Kya Bolega? Screen Par Dikhne Wali Khas Cheezein Driver Ko Agla Step Kya Batana Hai?
1. Login Screen "Mobile number maang raha hai", "10 digit ka number daalne ka box hai" "Enter Mobile Number", neela "Send OTP" button "Apna 10 digit ka number daaliye aur Send OTP par dabaiye."
2. OTP Screen "6 digit ka code maang raha hai", "Message wala number daalna hai" 6 chhote dhabbe (boxes), "Verify OTP" button, second ka timer "Aapke phone par SMS mein 6 digit ka OTP aaya hoga, wo yahan bharkar Verify dabayein."
3. Registration (Onboarding) "Mera naam maang raha hai", "Gaadi Sedan/SUV/Ertiga chunne ko bol raha hai", "Gaadi number maang raha hai" Naam ka box, rajya aur shehar chunna, Sedan/SUV ke photo card, "Continue" button "Apna pura naam aur gaadi select karke Continue karein. Documents upload aaye toh Skip for now kar sakte hain."
4. Home Screen (Live Leads) "Bohot saari bookings dikh rahi hain", "Raste dikh rahe hain (jaise Delhi se Jaipur)", "Call ya phone ka nishaan dikh raha hai", "Upar patti mein Membership Inactive dikh raha hai" Har booking card par Phone (Call) icon, Upar banner: "Membership Inactive" ke sath "Buy Now" button. Niche 5 tabs. "Kisi bhi booking card ke 'Call' (Phone) button par click karein, ya upar patti mein 'Buy Now' dabayein. Seedha Membership khul jayegi."
5. Gold Membership Page "1 Mahine, 3 Mahine, 1 Saal ke plan dikh rahe hain", "QR code dikh raha hai", "UPI / GPay / PhonePe / Pay Now likha hai" Header: "Gold Membership", Plans list (1 Month / 3 Months / 1 Year), QR Scanner, Upar baayein kone mein Back Arrow (←) "Aap bilkul sahi page par hain. Apna pasand ka plan select karke GPay/PhonePe ya QR code se payment complete karein."
6. Verification Center "Driving license, RC, Aadhaar card upload karne ko bol raha hai", "Kagaz Under Review ya Pending dikh raha hai" Aadhaar, License, RC cards. Upar baayein (left) kone mein Back Arrow (←) "Upar left kone mein Back Arrow (peechhe ka teer) dabakar bahar aaiye, fir Home page par booking ke Call button par click karein."
7. Profile Side Menu "Side se ek parda khul gaya hai", "Mera naam, photo aur wallet balance dikh raha hai" Driver ki photo aur naam, Wallet Balance, Vehicle details, Settings "Khali screen par tap karke menu band kar lijiye aur samne dikh rahi kisi bhi booking ke Call button par dabayein."
8. Payments Tab (Azaad Pay) "Send Money dikh raha hai", "Advance hold likha hai", "Niche Payments tab chuna hua hai" Azaad Pay header, Send Money button, Company safe locker "Yeh trip advance ki suraksha ke liye hai. Membership lene ke liye niche sabse pehle tab 'Live Leads' par click karein."

A Agar Driver Verification Page Par Atka Ho Aur Membership Leni Ho:

Driver ko bolein: "Bhaiya, upar left (baayein) kone mein jo back arrow (peechhe ka teer) hai use dabaiye. Aap Home page par aa jayenge jahan saari bookings dikhti hain. Wahan kisi bhi booking ke Call button par click karke aap Membership le sakte hain."

B Call Button Se Membership Kaise Khulti Hai?

Agar driver ke paas active membership nahi hai, toh app mein kisi bhi booking/lead card par jo Call (Phone ka nishaan) hai, use dabate hi app driver ko seedhe Membership & Plans wale page par le aati hai. Agar call button na mile, toh Home page ke upar "Buy Now" banner par click karwayen.

C Zaroori Baat: Wallet Balance Aur Membership Mein Fark:

Agar driver bole "Maine wallet mein ₹500 daal diye par call nahi lag rahi", toh use samjhayein ki Wallet ka paisa official bookings par rate lagane aur security ke liye hota hai. Marketplace bookings par direct phone lagane ke liye alag se Gold Membership recharge lena hota hai.

D Driver Ko Ek Baar Mein Ek Hi Step Batayein:

Driver se hamesha pehle confirm karein: "Aapne back arrow dabaya? Ab screen par kya dikh raha hai?". Jab driver confirm kare ki haan bookings dikh rahi hain, tabhi agla step (Call button dabane ka) bolein. Ek saath lamba process na batayein.

10

Official Helpline & Support Escalation

For instant assistance regarding document verification, recharge confirmation, or booking queries, connect with our support desk:

Central Driver Helpline +91 96213 51560 Available on Voice Calls and WhatsApp
Chat on WhatsApp

Registered Head Office: Byculla, Mumbai, Maharashtra. Online driver assistance is available 24/7 through AI voice and support desks.

11

Driver FAQs & Common Troubleshooting

Quick answers to onboarding, app usage, recharge verification, and booking concerns.

1. Driver Onboarding & Document Verification

Q: Mere paas White (Private) number plate hai, kya main Azad Partner me gaadi laga sakta hoon?

A: Haanji! Azad Partner platform par commercial (Yellow plate) aur private (White plate) dono vehicles document verification ke mutabik accept ki ja sakti hain. Aap apni gaadi ke valid documents (RC, Insurance, Driving License) upload karein, verification ke baad aap bookings le sakte hain.

Q: Nayi gaadi li hai aur permanent RC nahi aayi hai, kya gaadi attach ho sakti hai?

A: Haan bilkul! Agar RTO se permanent RC aane me samay hai, toh aap car showroom ka official Temporary Registration (TR) Number plate aur showroom ki Delivery / Purchase Receipt upload kar sakte hain. Verification team ise verify karke approve kar degi.

Q: Documents submit karne ke baad verification me kitna time lagta hai?

A: Documents submit hote hi hamara smart scanner 5 se 15 minute ke andar photo aur details match kar leta hai. Agar koi document dhundhla (blur) ho toh admin desk 1 se 2 ghante me check karke update deta hai. Approved hone par profile status "Verified" ho jata hai.

Q: Aadhaar card ki dono sides (Front aur Back) upload karna kyu mandatory hai?

A: Front side se driver ka Legal Name aur Date of Birth verify hota hai, aur Back side se poora residential address verify hota hai. Customer safety ke liye platform par bina complete address verification ke profile approve nahi hoti.

Q: Doosre phone par login karne par purana phone logout kyu ho gaya?

A: Azad Partner app me Single Device Security Policy lagayi gayi hai taaki koi doosra vyakti aapka account ya membership share na kar sake aur GPS accurate rahe. Ek time par sirf ek hi phone me account active rahega.

2. Common App Issues & Troubleshooting

Q: App me meri City nahi dikh rahi hai ya list me nahi mil rahi, kya karein?

A: Pehle Available Cities list check karein. Agar aapka district ya town listed nahi hai, toh apne nearest major hub (jaise Mumbai, Pune, Delhi, Lucknow) ko base select karein aur hamari support helpline 96213 51560 par message karke apni city add karwayen.

Q: Screen par 'Mandatory Real Name Required' ka popup aa raha hai aur hat nahi raha?

A: Platform par temporary ya numeric naam (jaise "Driver 4821", "User", "Taxi") allowed nahi hain. Apna pura legal naam jo aapke Aadhaar/DL par hai (e.g., "Ramesh Kumar Sharma") enter karke save karein, popup turant permanently close ho jayega.

Q: Login karte waqt OTP nahi aa raha hai?

A: Apna mobile network check karein aur ensure karein ki SIM active ho. Agar 30 second me OTP na aaye, toh 'Resend OTP' dabayein. Agar fir bhi SMS deliver na ho toh helpline 96213 51560 par WhatsApp karein.

Q: Front page par Blue Help Button kya karta hai?

A: App ke right-bottom corner par diya gaya Blue Help Button ek voice-guided audio feature hai. Ise tap karte hi simple Hindi me audio chalegi jo aapko app chalana, bookings lena, aur recharge karna aasan bhasha me samjha degi.

Q: Nayi bookings ke alerts ya push notifications ring nahi ho rahe?

A: Phone ki Settings > Apps > Azad Partner me jakar Battery Optimization ko 'Don't Optimize / Unrestricted' karein aur Notifications me sound on karein. Isse phone background me hone par bhi ride alert turant ring hoga.

3. Membership Plans & Recharge Process

Q: QR code scan karke UPI se pay karne ke baad plan kitni der me activate hota hai?

A: Jaise hi aap payment ka screenshot/slip WhatsApp helpline 96213 51560 par bhejte hain, hamari verification desk payment check karke 10 se 15 minute ke andar aapki membership activate kar deti hai.

Q: Kya alag-alag gaadiyon (Sedan, Ertiga, Hatchback) ke liye alag plans hote hain?

A: Nahi! Hamare sabhi plans sabhi gaadiyon ke liye ek samaan hain. Chahe aapke paas Sedan, Ertiga, Dzire ya Hatchback ho, sabhi drivers ko 100% same benefits aur 0% commission direct bookings milti hain. Plans me sirf VALIDITY DURATION (30 Din, 90 Din, 365 Din) ka fark hota hai.

Q: ₹250 wala (WagonR/Secluded Area) plan kiske liye hai?

A: Yeh plan un drivers ke liye banaya gaya hai jo gaon, remote ya aise secluded areas me rehte hain jahan rozana bookings kam aati hain. Isme sirf ₹250 me pura 3 Mahine (90 Din) ki validity milti hai taaki kam booking wale area ke driver par monthly recharge ka bojh na pade. Is plan ko kisi bhi gaadi ka driver le sakta hai.

Q: Mere liye kaunsa plan sabse best rahega?

A: Agar aap regular city ya outstation taxi chalate hain, toh Monthly (₹500) ya Quarterly (₹1,200) plan best hai jo ek hi outstation trip me vasool ho jata hai. Agar aap kabhi-kabhi gaadi chalate hain ya remote/low-booking area me hain, toh ₹250 (3 Mahine) wala plan lijiye.

Q: Kya membership recharge fee refundable hoti hai?

A: Subscription recharge platform technology aur unlimited 0% commission direct leads access ke liye hota hai aur non-refundable hai. Isme aap jitni chahein bookings bina kisi company commission ke accept kar sakte hain.

Q: Agar koi phone karke recharge ke liye OTP ya PIN mange toh kya karein?

A: KABHI BHI KISI KO APNA OTP, UPI PIN YA PASSWORD NA BATAIN! Azad Travel ka koi bhi staff ya AI bot aapse PIN ya password nahi mangta. Recharge hamesha app ke andar dikhaye gaye official QR code (Payee: AZAAD TRAVEL INDIA, Kotak Mahindra Bank) par hi karein.

4. Concerns Regarding Bookings & Fares

Q: Customer ya Vendor phone nahi utha raha hai toh mujhe kya karna chahiye?

A: Booking accept karne ke baad 5 se 10 minute tak call try karein. Agar call disconnect ho ya response na mile, toh app me Booking Status check karein aur helpline 96213 51560 par report karein taaki dispatch team customer se coordinate kara sake ya lead cancel karke aapka deposit turant release kare.

Q: Booking par bid lagate waqt mera deposit balance lock kyu ho jata hai?

A: Ye platform ka standard security deposit hai jo booking genuine rakhne ke liye temporarly freeze hota hai. Jaise hi customer kisi aur driver ko select karta hai ya ride cancel hoti hai, aapka locked balance turant wapas available balance me transfer ho jata hai.

Q: Customer se trip ka bacha hua paisa kaise lena hai?

A: Customer ne jo online advance diya hota hai wo ride completion par aapke app wallet me aa jata hai. Bacha hua poora trip fare drop location par seedhe passenger se Cash ya apne personal QR par lein. Company isme se koi commission nahi kaat-ti.

Q: App 0% commission bolta hai, fir vendor bookings me vendor cut kyu hota hai?

A: Azad Travel app khud 0% commission leta hai. Marketplace par jo private travel vendors apne personal customers ki booking post karte hain, wo apna commission add kar sakte hain. Driver ke paas poori azaadi hai ki wo vendor ki terms par booking le ya direct customer bookings choose kare.

Q: Agar beech raste me customer extra distance chala le ya destination badal le?

A: Agar customer route badalta hai toh standard per-KM rate ke hisaab se extra fare passenger se drop par cash me lein. Agar koi vivad (dispute) ho toh Azaad Pay support team ko turant 96213 51560 par phone lagayein.

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